Our family’s Tricia & Verona Tailor review, with a timeline of our order and a documented summary of public Google and Tripadvisor complaints
Tricia & Verona Tailor Reviews: Cautionary Experience in Ho Chi Minh City
If you are searching for Tricia & Verona Tailor reviews, Tricia and Verona Tailor Ho Chi Minh City, Tricia Verona Tailor, or T&V Tailor, this article sets out our family’s 2026 experience and a documented summary of public one-star reviews on Google and Tripadvisor. We paid in full for a large custom-clothing order at Tricia & Verona Tailor in Ho Chi Minh City on 25 April 2026. The order was represented to us as due on 5 May 2026, then shifted to later promises including 10 May 2026 and 12 June 2026. At the time of writing, multiple items remain undelivered. Our experience appears consistent with a wider pattern described in public reviews: missed deadlines, poor communication, unresolved shipping, upfront payment disputes, and concerns about workmanship.
Why we are publishing this Tricia & Verona Tailor review
We are publishing this account because travellers often choose tailors in Ho Chi Minh City under time pressure. Many visitors have only a few days before flying home, so they rely heavily on the tailor’s representations about timing, capacity, fittings, materials, and shipping. In our view, prospective customers should read the negative reviews carefully before paying upfront or leaving Vietnam without finished items in hand.
This post is based on our own records and on screenshots of public reviews captured from Tripadvisor and Google. Third-party reviews are quoted or summarized as public reports from those reviewers; they are not presented as independent findings by us. We have preserved screenshots for our records and for legal review.
Our family’s order and timeline
On 25 April 2026, our family placed a large custom-clothing order with Tricia & Verona Tailor in Ho Chi Minh City. We paid the full amount in U.S. dollars in advance. The completion date we recorded was 5 May 2026.
When the original date was not met, further promises were made. We recorded a later shipment promise of 10 May 2026, followed by another promise of 12 June 2026. Despite those dates, our records show that several items remained undelivered.
Items we recorded as still undelivered
• One black jacket and one blue jacket.
• Two blouses: pink and blue.
• Trousers for a blue summer suit, where the jacket was received.
• A winter suit: jacket with Chinese collar and trousers.
• Trousers for a beige linen summer suit, where the jacket was received.
• A winter round-neck blazer.
• My mother’s sample trousers and blazer.
• Two pairs of pink trousers.
We are preserving receipts, communications, payment evidence, item lists, and photographs for our law firm. We encourage any traveller in a similar position to preserve their own records immediately, including WhatsApp/LINE messages, receipts, order forms, payment screenshots, fitting dates, flight dates, and photos of any garments received.
What other public reviews report
The public reviews we captured span several years and appear on both Tripadvisor and Google. The themes are strikingly repetitive. Some reviewers say they paid upfront and then struggled to receive goods. Others describe repeated excuses, ignored messages, changing delivery dates, unfinished garments, poor workmanship, or pressure created by imminent flights home.
Tripadvisor review themes
The Tripadvisor screenshots include a visible listing for Tricia & Verona and multiple one-star reviews. Recent Tripadvisor examples include:
• A March 2026 written review by petreamax, titled “NEVER PAY IN ADVANCE – TOOK MY MONEY AND NEVER MADE THE SUIT!”, alleging USD 300 was paid for a suit and that no suit had been delivered five months later.
• A March 2026 written review by Rob H, titled “Expensive mistake”, alleging that linen shirts, pants, and shorts were ordered with enough time before departure, but that excuses followed and the order was not completed as expected.
• A May 2026 written review by Janet L, titled “WARNING: Avoid TRICIA & VERONA in Ho Chi Minh City at all costs”, describing the experience as one of the worst the reviewer had while travelling internationally.
• A May 2026 written review by pimbimbo, titled “Stay Away!”, alleging that cash was paid for several items and that the order had still not been delivered months later.
• A May 2026 written review by Julie C, titled “SCAM ALERT!!! DO NOT use Tricia & Verona tailor in Vietnam”, warning tourists and expats and describing a friend’s custom-trouser order.
• A May 2026 written review by mishti s, titled “Terrible experience”, alleging multiple excuses and no response after roughly two and a half months.
Earlier Tripadvisor screenshots show similar concerns, including reviews titled “A disaster”, “Very poor service”, “Stressful and terrible experience”, and “Unprofessional and not trustworthy – paid upfront, still no suit after nearly a month.”
Google review themes
The Google screenshots also show numerous one-star reviews. The visible reviews repeatedly mention delayed orders, missed fittings, failure to respond, poor quality, and warnings not to pay upfront. Examples include:
• Drew Gleeson, who alleged clothing was not ready for the arranged fitting, communication was poor, and the final fitting affected travel to the airport.
• Trung Nguyen, who wrote that customers should not gamble their money with the tailor and alleged unanswered calls.
• Mr Nigel Roberts, who advised not paying the full amount upfront and not trusting the completion date.
• S C, who alleged payment for multiple overseas-shipped pieces and delays after an agreed shipping date.
• begum aydemir, who stated the tailor was recommended by a hotel, that four pieces were ordered and paid for, and that the full order was not received.
• vasudha sondhi, who alleged delivery timing changes and that the experience almost caused a missed airport transfer.
• bradley sanson, who wrote “DO NOT SHOP HERE” and alleged he was still waiting while being ghosted.
• Fred Eric Hui, who wrote that he had not received an order since January 13 and included receipt/storefront images.
• JOHN NOWLAN, who alleged payments totaling 24 million VND and no clothes by late March; an owner response shown in the screenshot discusses possible partial refunds.
• Joachim Breda, who called the experience a straight-up scam in his review and included annotated garment images.
Several Google screenshots also show owner replies from Tricia & Verona Tailor. These replies often apologize, say they will check, refer to late shipping, mention refunds, or provide explanations such as fabric delays or personal issues. Those responses are important and should be read together with the reviews.
The pattern that concerned us
Across the screenshots, the recurring public-review pattern is:
1. Customers place custom orders, often while travelling in Vietnam.
2. Customers pay deposits, cash, card payments, PayPal, USD, or VND amounts upfront.
3. The shop gives completion or shipping dates.
4. Dates are missed or repeatedly extended.
5. Customers chase by phone or messaging apps.
6. Some reviewers say calls go unanswered or messages stop being returned.
7. Some customers leave Vietnam without finished goods and are told items will be shipped.
8. Some reviewers later report incomplete delivery, poor workmanship, wrong design, fabric problems, or no delivery.
This pattern matters because tourists are unusually vulnerable in custom tailoring transactions. Once a traveller leaves Vietnam, the practical leverage changes. If the order is unfinished, if the tailor has been paid, or if the goods are promised by international shipment, the customer may have limited ability to inspect, reject, refit, or recover money.
Practical advice before ordering from any tailor in Ho Chi Minh City
Based on our experience, we would urge travellers to take the following precautions before using Tricia & Verona Tailor or any other custom tailor:
• Do not pay the full amount upfront unless you are comfortable with the risk.
• Get every item, fabric, lining, style, measurement, delivery date, and shipping promise in writing.
• Keep the original receipt and photograph it immediately.
• Do not leave Vietnam relying on verbal promises that items will be shipped later.
• Build in extra days for fittings and corrections.
• Photograph sample garments left with the tailor.
• Preserve all WhatsApp, LINE, SMS, email, and call records.
• Read one-star reviews first, not only the top-rated reviews.
Our position
Our position is simple: prospective customers should be able to make an informed decision before paying significant money for custom clothing. We wish we had placed more weight on the negative reviews before our family paid in full and left multiple items unresolved.
We are providing our documentation to our law firm. We are also publishing this review so that people searching for Tricia & Verona Tailor reviews, Tricia and Verona Tailor Ho Chi Minh City, or Tricia Verona Tailor can see both our experience and the wider pattern of public complaints before deciding whether to order.
Right of reply
If Tricia & Verona Tailor believes any factual part of our account is inaccurate, we are prepared to review written evidence, including order records, shipping records, refund records, and dated communications. We will update this post if new verifiable information materially changes the account.
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